AskAmigo Mobile App Data Deletion Policy

 

Mobile Application: AskAmigo  

Developer: Halil Doğacan Koca  

Last Updated: 11-12-2025

 

Overview

 

This page explains how AskAmigo users can request the deletion of their data. If you have questions or need further assistance, you can contact us via the following email address: askamigo24@gmail.com

 

What data is stored locally on the device

 

  • App first-launch status: Determining whether the application is being opened on the device for the first time (required for confirmation of the privacy notice).
  • Game-related status: The user’s selected language preference, child mode active/inactive status, subscription type (Free/Premium), whether the user logged in anonymously, selected avatar/profile image code, profile privacy preference, personalized ad consent status (integrated with UMP SDK), date and time of ad consent.
  • Screenshots: only if the image is explicitly saved to the device gallery.
  • Crash reports: anonymous crash and diagnostic data may be sent to Firebase Crashlytics (see: KVKK Clarification Text and Privacy Policy).

 

What data is stored in the cloud database

 

  • User login information: email, activation status, user’s selected language preference, child mode active/inactive status, subscription type (Free/Premium), anonymous login status, avatar/profile image code, profile privacy preference, friend list, favorite questions

 

How to delete local data stored on the device

 

The AskAmigo application stores certain user data locally on the user’s device. If you wish to delete this data, you may delete it upon request or remove the application from your device. Once uninstalled, all locally stored data is permanently deleted.

 

Steps to delete data upon request:

 

  • Go to Settings > Privacy > and press the Delete My Data button.

 

Steps to uninstall the application:

 

  • For Android: Settings > Apps > AskAmigo > Uninstall (or long-press the app icon and select Uninstall).
  • For iOS: long-press the app icon, select Remove App, then tap Delete App.

 

How to delete your user account

 

  • Method A: From within the app: Go to Settings > Privacy > and press the Delete My Account button. Confirm the action in the dialog box. This process cannot be undone, and your data will immediately be placed in the deletion queue.

 

  • Method B: Request via email: If you have deleted the app or cannot access it, you can request deletion of your data through the following channel: Request Email: askamigo24@gmail.com. Subject: Data Deletion Request Content: Please specify the email address associated with your account and indicate that you are requesting deletion of your account. Your request will be processed within 7 business days following identity verification.

 

Which data is not deleted immediately

 

Some data may not be deleted immediately due to technical requirements or legal obligations:

  • Firebase Crashlytics: Crash reports are anonymous and do not contain personal data. These may be stored on Firebase systems for up to 90 days but cannot be associated with you.
  • Legal Obligations: If you made an in-app purchase, financial transaction records (invoices, etc.) must be stored for the legally required retention period (e.g., 10 years). However, these data are not used for marketing purposes.

 

Third-Party Data

 

When your account is deleted, your data link (Ad ID association) with advertising providers such as Google AdMob is removed on our side. However, anonymous records stored by third-party services are subject to their own privacy policies.

 

If you need additional help

 

If you believe that additional data (e.g., crash logs associated with your device or data stored by third-party services) needs to be removed, or if you need confirmation that your local data has been deleted, you may contact us at:

 

Email: askamigo24@gmail.com

 

When contacting us, please include the following information to help us identify your data:

 

  • The app name as listed in the store (e.g., AskAmigo).
  • Your device model and operating system version.
  • The date/time of your request and a short description of the issue.

 

What we do after receiving a deletion request

 

If there is any server-side or third-party data (e.g., Crashlytics logs) associated with your device that is within our control, we will review it according to applicable laws and our agreements with third-party providers, and where appropriate, request deletion or apply anonymization procedures. Please note that our authority to delete data held by third parties (such as Google) may be limited, and in such cases, we will provide guidance or steps the user can take.

 

Retention and Exceptions

 

Unless otherwise specified, local app data is deleted when the application is removed. Certain analytics or crash data stored by third-party providers may be retained according to their retention policies; see our Clarification Text and Privacy Policy for details.